FAQ

Frequently Asked Questions

You are welcome to send us your questions about our service. We publish the frequently asked questions here. We also reply to you directly for more individual concerns. You can send us your queries through our online contact form.

Q) What can Finest Law provide for me?
We are an online service that provides a marketing service for lawyers and legal professionals to give you legal information, advice and legal representation where appropriate. You can use our website to find a solicitor, barrister, or legal professional that most suits your needs.

Q) Can I contact Finest Law directly for a solicitor?
Yes, we can discuss your requirement with you over the telephone and through our online contact form and refer you to specialist solicitors and advisors who could advise you on how to pursue your claim.

Q) Do I pay Finest Law for any referral fees?

If you contact us directly, you do not pay us a referral fee for each solicitor that you contact. We obtain our fees from the solicitors. The solicitor pays us a referral fee that is derived from their legal and marketing costs. There is no referral or referral paid in personal injury or claims regulated referral enquiries.  Claims Regulated Activities are stated on their website. These fall into the following groups: Criminal Injuries Compensation; Employment Matters; Financial Products and Services; Housing Disrepair; Industrial Injuries Disablement benefit and Personal Injury; We recommend a number of personal injury specialists to you through our advertising whom you are welcome to contact. We process your initial enquiry with you. We do not gain any fee from your compensation. You keep your compensation.

Q) Why do I have to pay a membership fee £20?

We require you to sign up as a member in order for us to process your enquiries on our website. Our service requires administration of the volume of requests and blog comments in order to achieve our mission of first class client service. We need enquirers who are serious about their enquiry and we value the time our professionals put into our service. The fee is a recurring annual charge that can be cancelled in accordance with our cancellation policy.

Can I cancel my membership?

You have a right to cancel your membership under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  The cancellation notice will be available to you as part of the payment schedule when you select a  category that you wish to join. You can access our cancellation policy directly from us by notifying us by email as well as on our website.  We would be sorry if our services do not meet your needs or maybe your legal requirements have been met and you no longer need our services. If you feel that you need to cancel your membership then please click the link and read our cancellation policy. 

Q) What legal professionals do you work with?
We will work with a range of legal professionals, such as barristers, mediators, legal advisors, immigration advisors. Sometimes a non-legal expert is more suitable for your case and this could save you money. When you complete the online contact form, one of our solicitors will advise you accordingly.

Q) Once a solicitor contacts me, am I committed to the solicitor?
This depends on what you agreed with the solicitor. The solicitor will discuss a client retainer letter/letter of engagement which will include an outline of the costs and what your commitment will be about. The decision to instruct the solicitor is yours.

Q) Do I pay for the initial assessment of my case?
The solicitor or legal professional you choose will discuss the fee arrangement with you for the initial assessment of your case. Your enquiry may well be solved during the initial assessment. There is usually a written feedback to you and the solicitor or legal professional may charge a fee for this depending on what you require.

Q) Can I arrange legal insurance for my claims?
Finest Law does not arrange insurance for legal claims. You are free to contact your solicitor about insurance arrangement or contact the insurance companies who advertise on our site or any insurance company you select.

Q) What if I am not satisfied with the services?

Firstly, our services are ancillary to all contracts between you and the members who use our services. you will need to contact your advisor to address your concerns about your contract. For all other services provided directly by us, our complaints policy and procedures can be found here. This policy is a version of the essential clauses in our complaints procedures.

Users of our services are entitled to submit complaints to services that are regulated under the Compensation Act 2006. Our services are subject to these regulations. Any complaint submitted to us that is within the scope of the Legal Ombudsman Scheme Rules will be dealt with under these rules. These rules can be found on their website: www.legalombudsman.gov.uk.  We will ensure that all parties concerned with the complaint are made aware of the complaint handling procedure and act in accordance with the procedures.

Our Terms and Conditions and User Agreement can be found here

Q) Can I advertise my services here?

We consider applications from providers whose services or products related to the services that we provide on our website and the success of the applications will depend on the space available and the advertising media we provide. If you can enhance the user experience through your advertisements of your services, then please contact us by email or through our contact form.