Our Cancellation Policy
This Cancellation Policy applies to the distance selling contractual obligations and any face-to-face contracts between the user and Finest Law Ltd. Our services to you are ancillary to the services you contract with another member of our website.
Face-to-Face Agreements
This includes agreements made during virtual meetings as well as physical meetings. You have a right to cancel agreements made between you and Finest Law Ltd, within 14 days of the agreement. This is provided that you have not yet used the service/s offered in the agreement. There may be a fee payable if you have used part of the services offered in the agreement.
Booking Cancellations
Cancellations made through our booking calendar or via email should be made 48 hours or less before an appointment using telephone, text, WhatsApp or email. This is allow others access to our booking system if you wish to cancel the time you booked.
Bookings with Consultants
Note that members mean anyone who uses our website for training, consultancy or provides services to users. Bookings are made via our booking calendar or through our contact form or through WhatsApp. Members provide email addresses and/or telephone or other contact details through our website.
Our website is for information purposes only to allow the general public to access information from others. All members are free to use the information they receive according to their wishes.
We understand that you may need to cancel a booking or reschedule a meeting. When you do this using our cancellation policy, we regard this to be respectful practice.
Distance Selling Regulations
You are within your right to cancel agreements between you and the other members and/or consultants using their cancellation policies. We will not be responsible for any contracts that you sign up with other members.
Members who cancel their contracts and wish to cancel their memberships with Finest Law services will only be refunded according to our cancellation policy, terms and conditions and privacy policy.
Cancellation Right to Distance Contracts
1.This section applies if, and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
2.You may withdraw an offer to enter into a contract with us through our website, or cancel a contract entered into with us through our website, at any time within the period:
- beginning upon the submission of your offer; and
- ending at the end of 14 days after the day on which the contract is entered into, subject to Section 2 You do not have to give any reason for your withdrawal or cancellation.
3.You agree that we may begin to provide services before the expiry of the period referred to in Section 2, and you acknowledge that, if we do begin the provision of services before the end of that period, then:
(a) if the services are fully performed, you will lose the right to cancel referred to in Section 2;
(b) if the services are partially performed at the time of cancellation, you must pay to us an amount proportional to the services supplied or we may deduct such amount from any refund due to you in accordance with this section1.
Communication
4. In order to withdraw an offer to contract or cancel a contract on the basis described in this section 1, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using any cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your written communication to cancel before the cancellation period has expired.
Refunds
5. If you withdraw an offer to contract, or cancel a contract, on the basis described in this section 1, you will receive a full refund of any amount you paid to us in respect of the offer or contract, except as specified in this section 1.
6. We will refund money using the same method used to make the payment unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
7. We will process the refund due to you as a result of a cancellation on the basis described in this Section 1 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.